Best Cleaning Services of 2024: Expert Picked

Finding a cleaning service with a great reputation will help assure that you’ll be happy with your investment and the end results. To verify a business’ reputation, read real customer reviews to see what people have enjoyed most about their service and found to be their biggest strengths. This will allow you to find a trustworthy cleaning service that best aligns with your needs.

“Look for the negative reviews: How many are there in proportion to the positive reviews? What are customers complaining about? And most importantly: Did the owner or manager reply? Did they try to fix the problem?” Alex Varela, general manager of Dallas Maids, shared about how to best dive into the reputation of a cleaning service. “This can tell you so much about the company or the cleaners.”

Providing expert-level cleaning services takes a lot of effort, knowledge, and dedication to the craft. Consider the number of years of experience the company has under its belt. A company that’s only been in business for a few years may not be able to deliver higher-level service compared to a company that’s been around for decades. Also consider how employees at the company are trained and what their quality control is like.

Furthermore, if you require any specialized cleaning services such as appliance cleaning or window cleaning, finding a business that has expertise and experience in those specific niches could be helpful. Another thing to consider is that some companies have more experience and expertise cleaning for specific needs like allergens, so if you have a specific concern you’d like fulfilled, investigate their particular expertise.

Every cleaning job requires a different scope of work, which makes it important to consider the services a specific company has to offer before you book with them. For instance, you may be looking for a deep cleaning service that is more comprehensive for the space. In other scenarios, you may just want to hire a cleaning service to do a regular maintenance cleaning. See what packages and bundles you can choose from and if you’re able to specify tasks within the service you’re booking. Most cleaning services offer things like vacuuming, mopping, wiping down surfaces, and dusting. However, you’ll need to understand what rooms the services apply to and whether you can customize the package to suit your preferences.

“The key to exceptional cleaning services in 2024 lies in attention to detail and personalized service,” notes Jonny Fan, the CEO of Top Choice Car Detailing. He shared the impact of personalized services in the cleaning industry: “For home cleaning services, this could mean offering tailored cleaning plans that address the specific lifestyle and needs of each household.” You should also inquire about the frequency of the service if you’re looking to be a repeat customer on a regular cleaning schedule.

Price is worth considering as you enlist in a professional cleaner. Since each space is so different, you may want to find a company that will draw up a customized quote for the services you’re looking for in conjunction with the space that will be cleaned. Once you receive a quote, it’s important to closely examine the terms outlined in it, as that’s where the service should denote exactly what the cleaning service will include and entail. Also, take time to clarify whether the price is flat rate or if it’s charged on an hourly basis. Finally, check whether the price of cleaning products is built into the price. This is typically the way it works, but it is worth clarifying.

Steve Evans, founder of Memphis Maids offered advice on considering the price of a cleaning service, stating, “I wouldn’t go for the absolute cheapest service. Look for a balance between affordable and high-quality. It costs a lot of money to run a cleaning service if they are using good cleaning supplies and tools [and] training their staff constantly.”

As you’re zeroing in on the right cleaning service for you, consider the type of cleaning products and equipment a company uses. For instance, you can inquire about whether a company uses eco-friendly cleaning products if that’s important to you. There are even services out there with more eco-friendly services. “Customers are becoming more savvy about the health and environmental benefits of such products, and cleaning services that place these eco-friendly wares at the forefront will be the most successful,” says Dan Dillon, CEO, chairman, and founder of Clean It Supply.

Additionally, if anyone in your household has allergies or sensitivities to fragrances, this is important information to convey to a cleaning company so that the products used can be adjusted accordingly. This may result in a different price, so it’s important to discuss this beforehand. Finally, if you’re looking for any special services like carpet cleaning, ask whether the company will use special equipment to get the job done.

Working with a company that offers impressive customer service is always a plus, and this certainly applies to cleaning services. This is another area where the company’s reputation can come into play, as you can scan reviews to understand how happy others have been with the customer service they’ve received. You should work with a company that communicates clearly, explicitly describes the services you can expect to receive and keeps you updated along the way. Make sure that whatever cleaning service you go with has an easy method of reaching them in the event a question or issue arises.

A satisfaction guarantee is a nice insurance policy to have on your investment. A satisfaction guarantee usually denotes that if you’re dissatisfied with the quality of the service you received or you feel it did not match up with what was promised, you can reach out to customer service. If this occurs, customer service will hold up their end of the bargain and offer some type of compensation in return, whether it be some kind of refund, the service providers returning to redo their work, or a future discount.