Blinds.com Review: A Must Read Comprehensive Look At A Top Home Blinds Supplier

In the ever-evolving world of home decor, finding the perfect window treatments can be daunting. Blinds.com promises to simplify this process, offering a wide range of blinds, shades, and shutters to suit every style and budget. But do they live up to this promise? In this Blinds.com review, we will dive into the key aspects of Blinds.com, exploring its product variety, customization options, customer service, and overall user experience. All these categories we will rate on a scale of 1-5

Product Variety & Samples: 4/5

Blinds.com boasts an extensive collection of window coverings, ranging from classic blinds to modern shades and elegant shutters. Whether you’re aiming for a minimalist look or a bold statement, the website’s intuitive user interface makes it easy to navigate through the diverse options. The range of detailed product descriptions, images, and customer reviews aids in making informed decisions for most buys. The features for selecting the width and length to better narrow down options is really impressive, and a feature we did not easily find at competitor sites.

As part of this Blinds.com review, we requested samples several days before publication of this article and have yet to receive them. When we receive them we will update this article to let you know how it went getting samples.

Customization Options: 5/5

One of the standout features of Blinds.com is its commitment to customization. The site allows users to tailor window treatments to their specific needs, offering a myriad of choices in materials, colors, and sizes. People can select from different opening options: from systems that interact with Smart apps like Alexa or Google, to the more traditional pulley or cordless systems.

They also carry lots of popular designers like Bali or their own brand of Blinds.com shades and blinds. We did not see a full customization option for designing and creating your entirely custom look but with all the options most people can create their unique look and needs for sizes and materials as needed. Blinds.com also provides installation and design services so there may be more options there.

Blinds.com Quality and Durability: 3/5

In the quest for perfect window coverings, quality is paramount. Blinds.com does not disappoint in this aspect. The materials used in their products reflect a commitment to durability and longevity. Whether opting for wood blinds, fabric shades, or vinyl shutters, customers can expect a level of craftsmanship that withstands the test of time. The attention to detail in manufacturing is evident, and many users attest to the lasting quality of Blinds.com products.

The specific quality of each brand of shades or blinds will vary. Online reviews from users vary and it is hard to tell what brand was purchased. There are complaints online to the Better Business Bureau (BBB) ranging from issues with incorrect orders and product quality. There are also many positive reviews on the BBB site and online .All this to say, do your research on the specific brands you choose to purchase and if possible, use a professional to install.

Blinds.com offers a 100% satisfaction guarantee within 30 days of purchase and a SureFit guarantee. Specifics of their SureFit guarantee are on their website. With these two features specifically, it seems Blinds.com tries their best to keep customers satisfied.

Customer Service: 3.5/5

Prompt and efficient customer service is a crucial factor in the online shopping experience. Blinds.com shines in this department, offering responsive support through various channels, including live chat, email, and phone. The customer service team is knowledgeable and ready to assist with inquiries, order tracking, and any issues that may arise. The company’s dedication to customer satisfaction is evident in the numerous positive reviews praising the support team’s professionalism.

When we tried to engage with customer service in January 2024, the only option available was a phone number. Email and chat were no longer available on the contact us page. However, after being on the site and exploring products a chat bot assistant appeared. Initially, we were disappointed to see as an online company without some form of electronic communication available.

While we did find a chat bot eventually and they connected us to an agent, it was a little frustrating it was not more readily accessible. The agent we spoke with via chat was helpful but did take some time to come online.

Shipping and Installation: 4/5

Blinds.com samples have yet to arrive several days prior to this review, so we will update when received. Most reviews online we saw did not reference shipping dates or timeliness of receipt so we assume there is not much difference in expectation.

Standard shipping is fairly straightforward once you know how it works. On each product there is a “ship date” listed. For standard shipping orders arrive 5 business days after. For example, if the ship date is 1/15/24 then it should arrive by 1/22/24 (5 business days after which is a full calendar week). It was not clear if weekends were business days, we will update if that information is provided.

We plan to engage with the installation service so will update this Blinds.com review with feedback on this service. Online reviews were mixed since each installer is local, it seems this is less on Blinds.com and more on the local installer chosen for the service.

Conclusion Blinds.com Review: 4/5

Blinds.com stands out as a reliable and customer-focused online destination for window treatments. With an extensive product range, robust customization options, high-quality craftsmanship, responsive customer service, and efficient shipping, the platform successfully caters to the diverse needs of homeowners. Whether you’re revamping a single room or undertaking a complete home makeover, Blinds.com could be a good partner for your home decor and window covering needs.

We will update when we receive our order of blinds and the installation process so stay tuned! Do you have personal experience with Blinds.com? Be sure to leave them an honest review on Google or BBB so others know your experience.

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